Refund Policy

Subscriptions and billing

Ootto for Content is offered as three recurring monthly subscriptions - the $48/mo self-serve connector, the $199/mo done-for-you starter plan, and the $499/mo done-for-you plan - plus one-time, prepaid credit packs. Subscriptions bill in advance each month and renew automatically until cancelled.

The 7-day trial

The $48/mo self-serve connector plan starts with a 7-day trial. When the trial starts we charge $1 today, and that $1 is not refunded - it is a real charge that starts your trial, not a card-verification hold. If you cancel any time during the 7 days, you keep full access through the end of day 7 and are not charged the monthly price at all; only the $1 you paid today ever touches your card. If you don't cancel, the trial converts to the regular $48/mo subscription at the end of day 7 and billing begins from that point. The $199/mo and $499/mo done-for-you plans do not include a trial - you are charged the full plan price when you subscribe.

Cancelling your subscription

You can cancel at any time from your account's billing page. Cancellation takes effect at the end of your current billing period, or - during the 7-day trial - at the end of day 7: you keep full access until then and you will not be charged the monthly price; we do not charge a cancellation fee. The $1 charge that started your trial is not refunded when you cancel.

Refunds

We want you to be confident in Ootto. Our refund policy:

• First payment - if Ootto isn't right for you, email us within 14 days of your first paid charge on the $48/mo, $199/mo, or $499/mo plan and we'll refund that payment in full.
• Renewals and partial periods — renewal charges and unused portions of a billing period are generally non-refundable, but we review every request individually: if something went wrong on our end or Ootto didn't work as described, we'll make it right.
• The $1 trial-start charge - this charge is separate from the guarantee above and is not refundable; it is a real charge, not a verification hold, and it is what starts your 7-day trial.

Changing plans

You can switch between the $48/mo connector and the $499/mo done-for-you plan from your billing page. When you upgrade, you are charged the prorated difference immediately and done-for-you starts right away. When you downgrade, your plan changes to the connector right away and done-for-you work stops at that point; no mid-cycle refund is issued - the $48/mo rate starts from your next billing period, and your unused done-for-you time is credited against that invoice. Switching between the $199/mo done-for-you starter plan and any other plan isn't available from your billing page yet - cancel your current plan and subscribe to the new one instead. Switching plans does not reset the 14-day first-payment guarantee above; it still runs from your first paid charge. You can also switch plans during the self-serve plan's 7-day trial.

Credit packs

Credit packs are one-time, prepaid purchases that top up your credit balance — Runway image-credit packs for generating images inside your reels, and a $5.49 research pack (20 credits) for dissecting reels. Unused credits are refundable if you email us within 14 days of purchase. Credits you've already used are not refundable, since they paid for work that was already generated and delivered to your account. Unused credits don't expire and remain available on your account for future use.

Credits included with your plan

Each subscription includes a monthly allowance of credits, added to your balance at the start of each billing period - 600 credits on the $48/mo plan, 60 credits on the $199/mo plan, and 1,000 credits on the $499/mo plan, including during the $48/mo plan's 7-day trial. A reel render uses 6 credits, so the $48/mo allowance is a real monthly render allowance of about 100 reels a month (the $199/mo plan makes 10 reels a month and the $499/mo plan 30, 7 a week) - it is not unlimited. Included credits are part of your subscription rather than a separate purchase, so they carry no cash value and are not refundable on their own; the 14-day first-payment guarantee above still refunds the subscription charge in full. Credits already added to your balance are not removed when you change plan or cancel - a new plan's allowance simply applies from your next billing period.

How to request a refund

Email us at support@ootto.ai from the address on your account, with the reason for your request. We aim to respond within 2 business days.

How refunds are issued

Approved refunds are returned to your original payment method. Once approved, refunds are typically processed within 5–7 business days, though the time it takes to appear depends on your bank or card provider.

Changes to this policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a new effective date.

Contact us

Questions about a payment or refund? Email support@ootto.ai and we’ll help.